Shipping Policy

Order confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have order will be dispatched straight away. If there is any delay such as an item witch is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed (assuming it is in stock and available) we will charge your card and dispatch your items within five working days. We will email your tracking details within 24 hours of shipment. If you have not received these details within 3 working days of placing your order, please reach out to us at info@bbqgiants.com

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damage to info@bbqgiants.com so that we can open an insurance claim on your behalf.

Cancelations & Refunds

Any orders cancelled more than 48 hours after placement may be subject to additional administrative fees. If your order has already been dispatched, you (the buyer) will be responsible for all costs associated with returning the item. Please note that refunds can only be issued to the original payment method used to place the order.